Privacy Policy

Last updated: November 24, 2025

At Mountain Turtles Expeditions, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

Register for an account
Book a tour or service
Subscribe to our newsletter
Contact us through our contact form
Participate in surveys or promotions

This information may include: name, email address, phone number, postal address, payment information, and any other information you choose to provide.

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

IP address and browser type
Operating system and device information
Pages visited and time spent on pages
Referring website addresses
Clickstream data and cookies

How We Use Your Information

We use the information we collect to:

Process your bookings and transactions
Send you confirmation emails and booking details
Communicate with you about our services
Improve our website and customer service
Send you marketing communications (with your consent)
Detect and prevent fraud or security issues
Comply with legal obligations
Analyze usage patterns and optimize user experience

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure SSL encryption for data transmission
Regular security assessments and updates
Restricted access to personal information
Secure payment processing through trusted providers

However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you.
Legal Requirements: We may disclose your information if required by law or in response to valid legal requests.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.
With Your Consent: We may share your information for any other purpose with your explicit consent.

Your Rights and Choices

You have the following rights regarding your personal information:

Access: Request access to your personal information
Correction: Request correction of inaccurate information
Deletion: Request deletion of your personal information
Objection: Object to processing of your personal information
Portability: Request transfer of your information to another service
Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us using the information provided below.

Data Retention

Your data will be retained only for the time necessary to fulfill the purposes described in this Privacy Policy and in accordance with applicable legal requirements.

Retention Periods

Booking and Transaction Data

We retain booking information, payment records, and related documentation for a minimum of 7 years to comply with tax and accounting regulations, and to handle potential disputes or claims.

Marketing Communications

Email addresses and preferences for newsletter subscribers are retained until you unsubscribe or request removal. You can unsubscribe at any time using the link in our emails.

Analytics and Usage Data

Anonymous analytics data may be retained indefinitely for statistical purposes and service improvement. This data cannot be used to identify individual users.

Minors' Information

Information about minors is retained only for the duration necessary to provide tour services and meet legal requirements. After the tour completion and any applicable warranty period, we delete or anonymize this information unless legal obligations require longer retention.

Legal Basis for Retention

We retain personal data based on:

Legal and regulatory requirements (tax, accounting, consumer protection laws)
Contractual obligations (warranty periods, dispute resolution)
Legitimate business interests (fraud prevention, security)
Your consent (marketing communications, optional features)

Secure Deletion

When data is no longer needed, we ensure it is securely deleted or anonymized using industry-standard methods. This includes:

Permanent deletion from active databases
Removal from backup systems (within standard backup rotation cycles)
Anonymization where complete deletion is not legally permissible

Your Right to Request Deletion

You have the right to request deletion of your personal data at any time, subject to legal retention requirements. We will honor deletion requests within 30 days unless we are legally required to retain certain information. Contact us to exercise this right.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device. You can control cookies through your browser settings.

For more information about our use of cookies, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

Children's Privacy and Minors

As a tourism agency, we provide services for families and groups that include minors. We may collect personal information about children under 18 years of age when they participate in our tours and activities.

Information We Collect About Minors

When booking tours that include minors, we may collect:

Full name and date of birth
Passport or identification information
Emergency contact details
Medical conditions or allergies
Dietary requirements
Special needs or accommodations

Parental Consent

We require parental or legal guardian consent before collecting personal information about minors. By booking a tour that includes minors, the parent or guardian:

Confirms they have legal authority to provide the minor's information
Consents to the collection and use of the minor's information as described in this policy
Agrees to our safety and supervision policies during tours
Takes responsibility for the accuracy of the information provided

How We Use Minors' Information

Information about minors is used solely for:

Providing tour services and ensuring their safety
Meeting legal requirements (travel documentation, etc.)
Accommodating special needs or medical requirements
Emergency situations and contacting parents/guardians
Compliance with child protection regulations

Protection of Minors' Information

We implement additional security measures to protect information about minors, including:

Restricted access to authorized personnel only
Secure storage and transmission of data
Retention only for the duration necessary
No marketing communications to minors

Parents' Rights

Parents or legal guardians have the right to review, update, or request deletion of their child's personal information at any time by contacting us. We will respond to such requests in accordance with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top.

We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services after any modifications indicates your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]

Phone: +51961887766

Address: Cusco, Peru

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